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Refund and Returns Policy

Effective Date: 01/01/2015

At IPTV SmartersHD Pro, we are committed to customer satisfaction. If you are not completely satisfied with your purchase, we offer a 15-day refund and returns policy to ensure a seamless and hassle-free experience.


Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  1. The request for a refund must be made within 15 days from the date of purchase.
  2. Proof of purchase, such as an order confirmation or receipt, must be provided.
  3. The product/service must not have been misused, altered, or tampered with.

Non-Refundable Items

The following are not eligible for refunds:

  1. Services or subscriptions that have been fully used or expired.
  2. Any product damaged due to misuse or negligence by the customer.
  3. Products or services purchased as part of a promotion or special offer, unless explicitly stated otherwise.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team via email at support@iptvsmartershd.com or by phone at +1 (949) 767-1251.
  2. Provide your order details and reason for the refund request.
  3. Our team will review your request and respond within 3-5 business days.

Refund Process

  • Approved refunds will be processed within 5-7 business days of approval.
  • Refunds will be issued to the original payment method. Please note that the time it takes to appear in your account depends on your financial institution.

Returns

If a physical product is involved, it must be returned to:
[Insert Return Address]
Please ensure the product is securely packaged to avoid any damage during transit.


If you have any questions or need assistance, please don’t hesitate to reach out to us at support@iptvsmartershd.com or call us at +1 (949) 767-1251.

Thank you for choosing IPTV SmartersHD Pro!

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